Stakeholders are groups or individuals that have an interest in an organisation's strategy. Different
stakeholder groups have different levels of power and interest, and management must respond to each in
a different way.
There are three broad types of stakeholder in an organisation:
Internal stakeholders (employees, management)
Connected stakeholders (shareholders, customers, suppliers, financiers)
External stakeholders (the community, government, pressure groups)
Stakeholders who have a contractual relationship with the organisation are called primary stakeholders,
while those who do not are known as secondary stakeholders. The primary stakeholder category thus
includes internal and connected stakeholders, while the secondary stakeholders category equates to
external stakeholder status.
Stakeholder interests are likely to conflict. For example, shareholders will want high profits, but at the
same time customers want high quality and low prices, while employees want higher pay and better
working conditions.
Theo CIMA
Dịch tiếng Việt: các bên liên quan, các bên hữu quan.
stakeholder groups have different levels of power and interest, and management must respond to each in
a different way.
There are three broad types of stakeholder in an organisation:
Internal stakeholders (employees, management)
Connected stakeholders (shareholders, customers, suppliers, financiers)
External stakeholders (the community, government, pressure groups)
Stakeholders who have a contractual relationship with the organisation are called primary stakeholders,
while those who do not are known as secondary stakeholders. The primary stakeholder category thus
includes internal and connected stakeholders, while the secondary stakeholders category equates to
external stakeholder status.
Stakeholder interests are likely to conflict. For example, shareholders will want high profits, but at the
same time customers want high quality and low prices, while employees want higher pay and better
working conditions.
Theo CIMA
Dịch tiếng Việt: các bên liên quan, các bên hữu quan.
