Mình cũng mới được gọi phỏng vấn vị trí này... Nhưng vì học bên ngành tài chính nên hoàn toàn không biết chút gì về nó. Cũng rất mong mọi người có thêm tài liệu hoặc thông tin công việc cụ thể của vị trí này, cung cấp cho mọi người được biết thêm. Bên mình tuyển thì yêu cầu như thế này
toàn tiếng anh)
•Is able to function as a Front desk attendant especially in terms of check-in and check-out procedures, currency exchange, breakfast box and wake up call.
• Issues room key and escort guest.
• Is able to function as a Bellman in their absence at night time.
• Handles telephone and reservation at night time.
• Answers inquiries pertaining to hotel services, registration of guests; dining, entertainment, and travel directions.
• Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
• Collects supporting checks from other departments to put in guest file
• Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
• Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
• Verifies all account postings and balances made during the day by front desk cashier and agents.
• Reviews data regarding room status,room rate and expenditures.
• Verifies journal and ledger entries of cash, check and credit card payments.
• Runs End of day process in Property management system.
• Completes Daily Statistic Report and delivered to concerned departments