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http://www.oditk.com.pl/repository/files/Dip_FM/Syllabus_Paper_A2.pdf
Ở mục 14: (trang 5)
14. Critical success factors and nonfinancial performance measures (NFPIs)
Syllabus reference 3b, 3c
• Discuss the implications of the growing emphasis on NFPIs, and the benefits their use might bring to an organisation
• Discuss the interaction of NFPIs and financial measures of performance
• Identify and comment on NFPIs in relation to: employee performance,
quality, customers, supply chain etc.
• Explain the concept of critical success factors
• Discuss the relation between critical success factors and strategic targets
• Discuss the problems that may arise in implementing and using NFPIs
and CSFs for measuring performance.